Our Privacy Commitment
This Policy applies to our retail stores, our Web Sites, and all other channels in which apterra, collects and uses your personal information.
What Information does apterra Collect?
At apterra, we collect your personal information.
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
Your contact information - e.g., name, telephone number, and email address; and
Your personal preferences - e.g., product wish lists, marketing consent, search preference etc.
You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.
How is Your Personal Information Used?
apterra may use your personal information for a number of different business purposes, for example to:
Fulfill your specific requests for products, services or information
Provide customer support to assist you with your questions or complaints
Conduct surveys in order to improve our services;
Measure and improve the effectiveness of our Web Sites or our marketing endeavors;
Detect and protect against fraud and error;
Tailor our online content or in-store offerings based on your preferences;
If you ask us, to offer and promote additional products and services we offer; and
By submitting your personal information you accept that your details and related information will be managed by apterra. Please note that apterra may provide aggregate statistics and general information about apterra customers, sales, traffic patterns and related site information to reputable third-parties, but these statistics and general information will not include personally identifying information.
Our Web Sites
When using our Web Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Sites.
The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.
Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. apterra has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.
Does apterra Share Your Information?
apterra does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law.
apterra may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.
How does apterra Protect Your Information?
The security of your personal information is a high priority for apterra. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
When is Your Information Removed?
We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.
If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following:
We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.
Important Reminder about email communications:
Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. apterra is not responsible for any transmission by you of any personal information over the public Internet.
King Salman Bin Abdulaziz Al Saud Street, near Tram Station and Cordoba Residence
United Arab Emirates